How are asset and wealth managers assessing client needs to enhance their Client Reporting operating models?
Asset managers are evaluating client needs to improve their Client Reporting operating models through several key strategies:
- Client feedback and surveys: Gathering regular input from clients to understand their reporting preferences and challenges.
- Data analysis: Identifying high-value information by examining which reports and data points clients access most frequently.
- Competitive benchmarking: Comparing industry standards and best practices to ensure their reporting meets or exceeds client expectations.
- Technological capabilities assessment: Exploring new technologies to enhance reporting capabilities and improve client experience.
- Regulatory compliance review: Ensuring reports meet all necessary regulatory requirements while remaining client-friendly.
By focusing on these areas, asset managers can customize their reporting solutions to meet clients’ needs while improving operational efficiency.
This includes assessing clients' preferences for data access, types of the required information, essential, trusted data sets, data governance and management protocols, and tools for process automation with minimal manual intervention. These efforts ultimately support cost optimization.
No.1 strategic priority was “improving operational efficiency”.Source: 2024 InvestOps survey by SimCorp
How have asset management firms adapted to remote work challenges and evolving client expectations?
Asset management firms have adapted to remote work challenges and evolving client expectations while maintaining a focus on operational efficiency and cost through several key strategies:
- Enhanced digital infrastructure: Investing in robust digital platforms to enable seamless remote work and client interactions.
- Cloud-based solutions: Adopting cloud technologies to improve data accessibility and remote team collaboration.
- Process automation: Leveraging automation tools to streamline operations, reduce manual workload, and improve efficiency while cutting costs.
- Virtual client engagement: Developing virtual meeting platforms and digital client portals to maintain strong client relationships remotely.
- Flexible reporting solutions: Implementing adaptable reporting systems to meet diverse client needs while maintaining operational efficiency.
- Cybersecurity enhancements: Strengthening security measures to protect sensitive data in remote work environments.
- Training and upskilling: Investing in employee training to adapt to new technologies and remote work practices.
These adaptations have enabled firms to meet evolving client expectations for accessibility and transparency while driving operational efficiencies and managing costs in the new work environment.
What are the drawbacks of bundling Client Reporting with wider offerings?
Service providers who continue to bundle Client Reporting with wider offerings face several challenges:
- Lack of specialization: Bundled offerings often lack the depth of expertise that a dedicated client reporting solution can deliver.
- Limited flexibility: Clients may be compelled to adopt unnecessary services, increasing complexity and costs.
- Integration issues: Bundled solutions might not integrate as smoothly with existing systems as specialized reporting tools.
- Cost inefficiency: Firms risk paying for unused features, potentially inflating overall expenses.
- Restricted customization: Bundled offerings may offer a different level of tailoring to meet specific client reporting needs.
These challenges can impede asset managers' efforts to streamline their client reporting processes and provide the most efficient and effective reporting solutions to their clients.
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